GET TO KNOW US
At Platinum Property Co we’re focused 100 percent on property management and dedicated to offering our clients nothing but the best service. It’s not only what we do, it’s what we love.
Here are just some of the many reasons you should choose us to manage your Perth investment property.
Direct Business Owner Involvement
Ella Stratton is the licencee and agency owner of Platinum Property Co. Not only is she the face of the business She is fully accountable for both her business and yours.
She markets the properties, qualifies tenants, takes care of lease renewals, and every other management-related matter. Since things can go wrong from time to time, she also takes the emergency calls and talks to contractors 24 hours a day 7 days a week.
In other words, she’s deeply involved with every facet of the agency. Ranked in the top one percent of all Australian property managers during her time at LJ Hooker she’s the one you want managing your properties, tenants, and ultimately, your bottom line.
We Have the Experience
Understanding the importance of dealing with every aspect of property management only comes with experience and time in the field.
You name it we have experience dealing with it – fences coming down, ceilings falling down, termites, pipes bursting – there are so many different scenarios we’re faced with as property managers every single day. Because we have the experience and have dealt with just about every situation before, not only do we know how to deal with them we know the right questions to ask and the right contractors to call.
If a tenant calls us with an issue, we know exactly what to do and communicate with the tenant whilst waiting for the issue to be resolved.
With a long track record of success, you can count on our experience to make your life as a landlord as smooth and hands off as can be.
Perfect Industry Track Record
When researching Platinum Property Co you’ll find nothing but great comments and 100 percent results. Led by Ella’s decade plus of hard work and dedication, Platinum Property Co has a proven track record of success.
Ella’s rewards speak for themselves. She knows what works and what doesn’t. Success in this industry comes down to experience, caring, and commitment. It isn’t always fun day in and day out, but we do what it takes to succeed and consistently keep our clients and their tenants happy.
WHO WE ARE
Your Local Property Experts
100 Percent Client Focused
If a client is unhappy, we wouldn’t operate as effectively as we need to and wouldn’t receive the many referrals we have or positive reviews. We are 100 percent client focused and strive to cater to the needs of each and every landlord and tenant we serve.
Guess what? We wouldn’t have it any other way!
We Earn People’s Trust Daily
We know everything changes from one day to the next and understand that trust is earned on a daily basis. Just because everything is right one day doesn’t mean it will be the next. As property managers, we need to be attentive every day to ensure everyone is happy at all times.
This is what we strive to do. As a result, our clients trust us, not just because we do one thing well, but because we do everything consistently well every single day we get up and go to work. This makes us a cut above the rest.
Driven by Results
Some agencies say it but we truly mean it – we're driven by results.
We have very strong KPIs in place for our vacancy rates, rent arrears, lease renewals, maintenance, and more.
Everything we do, we like to keep 100% up to date. If a maintenance request comes through, we action that on the same day. Our rent arrears are checked every single day, and if people do fall even just a day behind, then we take action on that immediately.
We’re on the ball with everything. That’s the way we like to operate.
We only stop when everything is done. As our clients can attest, you’ll notice the difference in your return on investment.
We Understand the Importance of Timing
If something happens with a property, it’s timing. If something goes wrong with a tenant, it’s timing. If a property owner desperately needs to get someone in there, the problem is fundamentally timing.
These are all things we understand. The smallest issues with a tenant can turn into much bigger issues if they’re left unresolved.
If a tenant is just requesting some simple maintenance, such as waiting for a leaking tap to be fixed, and they sit there listening to the tap drip for 3 months, he or she will get very frustrated. There’s no need for frustration with such a simple fix.
With us, if a tenant puts in a maintenance request, which we have a online portal to take care of these requests, it immediately gets auctioned.
No tenant is left waiting and feeling like they’re not being listened to. They’ll continually receive updates right up until the plumber is at their door fixing the tap for them. That’s the Platinum Property Co Difference.
If you’re already with another property management company, we’ve streamlined the process to come on board with us. In fact, we take care of everything.
If you decide to choose our agency, then you don’t have to do anything at all.
We don’t believe in excuses and break down any barriers to your property’s performance and investment results.
We Have Integrity
At Platinum Property Co we know you’re placing your property investments and income in our hands. We also know you need a property manager with integrity you can trust.
Fortunately for you, integrity is something we have in spades. In fact, it’s the cornerstone of our business.
Our clients trust us. Our tenants trust. You can trust us too.
But, don’t take our word for it. We’re happy to prove it to you!