Report a maintenance issue
All maintenance requests are lodged through the PropertyMe tenant portal. Log in, describe the issue and add photos, and your property manager will take it from there.
Log in to the tenant portalIs it urgent?
Urgent repairs
Under WA tenancy law, urgent repairs include:
- Burst water service or serious water leak
- Blocked or broken toilet (if there is no other toilet in the property)
- Gas leak
- Dangerous electrical fault
- Serious storm, fire or flood damage
- Failure of hot water, cooking, heating or cooling, or essential services
- Anything that makes the property unsafe or insecure
If anyone is in danger, call 000 first. For a gas leak, also call your gas provider's emergency line. Then lodge the request in the PropertyMe tenant portal and mark it urgent.
Non-urgent repairs
Things that need attention but don't put anyone at risk, for example:
- Dripping taps or slow drains
- Broken blinds, handles or fly screens
- Faulty appliances supplied with the property
- Minor cracks, marks or wear
- Garden reticulation issues
Lodge these in the PropertyMe tenant portal and your property manager will arrange the next steps.
Three simple steps
Use the same Login link in the menu at the top of this page. If you can't access the portal, contact your office.
1. Log in to PropertyMe
Sign in to the tenant portal, describe the issue and add photos or a short video.
2. We review
Your property manager reviews it and, where needed, gets owner approval.
3. We arrange it
A tradesperson will contact you to organise access.